The company also set up a two-member women’s committee to inquire into the incident.
In a posting on social media, Reliance Fresh CEO Damodar Mall tendered the apology to the woman.
“We welcome Rajshree ji (the customer) back to our store. We have terminated the offending staffer, Sumit Rajbhar, on account of gross indiscipline and breach of code of conduct,” Mall posted.
Mall said the services of the on-duty store manager was also terminated for dereliction of duty.
|Reliance Fresh CEO apologises to female customer, dismisses two staff|
Images captured on the closed-circuit television at the store have been given to Paul and others authorities.
The accused staff had flashed at Rajashree Tamang Lama, a final year law student at Calcutta University, following which she reported the matter to the duty manager, who allegedly did not take any serious action.
Here is his full apology letter, sent to TheDC on Twitter.
Reliance Fresh stores have #ZeroTolerance towards misconduct. I share with our customers, particularly our women customers, 6 immediate and specific actions.
1.We apologize to our valued customer Ms. RTL (we have abbreviated the name on her request) for the actions of Sumit Rajbar and Sumit Mitra of our Netaji Nagar store in Tollygunge.
2.We welcome Rajshree ji back to our store.
3.We have TERMINATED the offending staffer, Sumit Rajbhar, on account of gross indiscipline and breach of code of conduct.
4.We have TERMINATED the services of the store manager on duty, Sumit Mitra, on account of dereliction of duty. I am personally saddened by the aberration and action of the two abovementioned people to our #ZeroTolerance policy. We love customers and your respect and your experience means the world to us.
5.Two women, Ms PARBATI PAUL, Dy Commissioner of Police (Retd) and Ms SARITA JOGLEKAR, Counsel at Reliance HQ, both highly-regarded professionals, will report back on their findings and recommendations to within a 72-HOUR DEADLINE beginning Monday, March 7.
6.All digital information, from all 6 cameras/DVRs (both GE make) at our store, and every single staffer on duty in the store at the time is available to Ms Paul, Ms Joglekar and legal authorities.
Notwithstanding and all these actions, I remain DEEPLY DISTRESSED by the experience of Rajshree ji. I would like to reassure her and each and every customer that we treat you like our own family and me and my company will do WHATEVER it takes.
- Damodar Mall, CEO, Reliance Fresh Value Formats